IT Field Service Technician

BCforward is currently seeking highly motivated IT Field Service Technician for an opportunity in St. Petersburg FL 33716

Position Title: IT Field Service Technician

Location: St. Petersburg FL 33716
Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06+ months contract

Job Type: [CONTRACT/ ON-SITE]
Shift timings: 7:30AM, 8AM OR 8:30AM
Pay Range: $45/hr to $50 per hour

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

DESCRIPTION

Key Competencies

* Technical Skills: A strong foundation in IT principles, including knowledge of hardware, software, networks, and security.

* Analytical Skills: The ability to analyze problems, identify root causes, and develop effective solutions.

* Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments.

* Ticket Management Skills: The ability to consistently manage and complete assigned incident and request tickets within defined SLA's. Effectively escalate tickets that require support above what can be provided locally.

* Customer Service Orientation: A focus on delivering high-quality service to all users.

* Adaptability and Flexibility: The IT landscape is constantly evolving, so the ability to adapt to new technologies, processes, and challenges is essential for all roles.

* Problem-Solving Skills: This involves not only technical problem-solving but also strategic problem-solving for higher-level roles to navigate complex organizational challenges.

* Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets and manage local site IT inventory.



Key Responsibilities

* Analyzes system requirements and business processes to assist in the design and implementation of IT solutions.

* Works closely with stakeholders to understand their needs and translates them into technical specifications.

* Participates in the testing and deployment of new systems, ensuring they meet the organization's needs.

* Provides first-level technical support to end-users facing issues with hardware, software, or network services.

* Installs, configures, and maintains IT equipment and software to ensure operational efficiency.

* Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.

* Maintains records of issues and resolutions for future reference and for improving IT support processes.

* Understands basic user technology issues and provides solutions based upon basic proven methods.

* Interacts with clients to process basic service requests or resolve basic technical problems.

* Replaces and rebuilds hardware components as needed.

* Perform IT Procurement in accordance with corporate guidelines

* Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.

* Provide general site application support & troubleshooting

* Provide 1st level network, telecom & server support

* Ensures IT tickets are updated and resolved in a timely manner.

* Understands and comply with relevant Standard Operating Procedures.

* On call 24x7 for emergencies and support for special projects.

Requirements

* College level diploma in Information Technology, Computer Science, or a related field.

* Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial.

* Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.

* Minimum of 4 years relevant direct technical support experience.


Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 241390 when responding to this ad.