(Knowledge Management) Program Manager III

(Knowledge Management) Program Manager III

BCforward is currently seeking a highly motivated (Knowledge Management) Program Manager III for a REMOTE opportunity.

Position Title: (Knowledge Management) Program Manager III

Location: Remote

Anticipated Start Date: 1/13/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract - [FULL TIME (40 Hours a week)]

Pay Range: $45.59/hr-$75.22/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

A Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.

Job Responsibilities:

Sometimes author, edit and standardize materials prepared by others, ensuring consistency and quality.

Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.

Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.

Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success

Partner across GOLO to help develop performance support solutions.

Monitor and measure impact of outcomes.

Skills:

Strong verbal and written communication

Ability to partner and deliver results across multiple teams and leadership levels.

Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders

Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences

Ability to Find ways to apply knowledge strategy across many workflows, while meeting specific needs for regions and industries, including tech solutions.

Ability to Manage many projects at once, prioritizing based on business needs and impact.

Navigate uncertainty, finding creative solutions and options to drive the business forward.

Education/Experience:

Bachelor's degree required.

Preferred Qualifications

Established record of strong project ownership, project management, and self-direction

Experience or familiarity with delivering programs through outsourced vendor partners

Experience working with or in support of diverse communities

Knowledge Management experience

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords: Program Management, Knowledge Management, Content Management, Change Management, Knowledge Assets and Learning & Development.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231759 when responding to this ad.

---