US - Field Technical Spt Cons I - US2

Job Title: US - Print Administrator- OSA Level I

Location: Boston, MA (Onsite required)

Duration: Contract - 24 months

Pay Range: $24/hr - $25.41/hr (W2)

Job ID: 372880

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Description:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities: Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.Integrate technical knowledge and business understanding to create solutions for customers.Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.Participate in Customer Expectation management as part of escalation process.Build relationship with management in assigned accounts.Sets expectations with customers based on defined parameters.Education and Experience Required: Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.Knowledge and Skills: Basic knowledge of HP products and services offerings.Communicate effectively to technical level and first-level management within an organization.Active listening skills and ability to adjust messages to audience level.Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.Conceptual understanding of IT environments.

Description

This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

OSA Level I

*Manage consumable inventory

*Replace toner/consumables/paper

*Ensure adequate consumables are available at customer sites

*Clear paper jams

*Assist end user with device functionality

*Coordinated with HP with SW branded support

*Report customer dissatisfaction to CSM/SDM

*Assist with the collection of usage pages per devices as needed

*Swap out devices with spares as needed

*Perform initial trouble shooting

Responsibilities

* Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.

* Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.

* Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.

* Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.

* Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.

* Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.

* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.

* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.

* Completes process-oriented assignments, shares technical information, and supports department-level operational plans.

* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Education & Experience Recommended

* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

* Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.