Operations Analyst I in Indianapolis, IN

BCforward is currently seeking a highly motivated Operations Analyst I

Position Title: Operations Analyst I
Location: Indianapolis, IN hub 3 days/week
Anticipated Start Date: 1-2 weeks
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 11/01/2024 to 01/31/2025
Job Type: [FULL TIME (>%3D40 HRS WEEKLY)], [CONTRACT], [Hybrid]
Pay: $30-$32/hr

Must have
Sales Background or Sales Operations
Excel in google sheets

Benefit would be having sales background.
Having sales operations analyst background working at tech company will work.
Salesforce lightning is not a requirement but definitely a plus.
Majority of the work is pre-sale, prequel conversion.

Degree -
Bachelor's degree is required.

If someone has Sales background with salesforce lightening exp then degree can we waived off.

Responsibilities Include:
* Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.
* Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues
* Create and modify quotes as required
* Ensure compliance with all company policies and responsible for SOX compliance
* Train Sales and in particular less experienced AE's and facilitate cross-training among the team
* Contributes ideas and innovations to improve upon existing systems, work processes and procedures
* Create and update internal departmental Policies
* Provide subject matter expertise on projects within Sales Operations
* Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
* Assist with onboarding of new team members
* Work with Sales and Collections to assist resolution to customer billing investigations and disputes
* Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
* Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
* Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

Required Skills/Experience:
* Bachelors degree or equivalent combination of education and experience
* 1-2 years minimum customer order management, sales operations, or sales/customer support experience
* Contract structuring and Commission Calculation experience

Interested candidates please send resume in Word format Please reference job code 230250 when responding to this ad.

---