Content Ops Manager

BCforward is looking for a motivated Content Ops Manager in Newark, DE 19713

Position Title: Content Ops Manager

Location: Newark, DE 19713

Expected Duration: 12+ Months

Pay Rate: $50/hr - $53.33/hr on W2

Work you'll do Platform Strategy & Governance

• Define and evolve the strategy for CMS, DAM, and workflow tool integration, ensuring seamless interconnectivity and governance across platforms.
• Develop and maintain efficient workflows for asset usage, reuse, and lifecycle management, optimizing for scalability and automation.
• Implement and refine metadata strategies and taxonomies to enable quick, accurate asset discovery and retrieval.
• Manage permissions, access controls, and ensure all assets meet quality standards and regulatory requirements.
• Content Operations and Automation
• Coordinate asset management across integrated platforms (CMS, DAM, workflow management systems), driving consistency and operational excellence.
• Integrate AI-driven solutions for metadata tagging, content routing, and automated quality assurance.
• Build reusable, intelligent templates and automate version control to streamline content operations.
• Collaborate with Engineering to deploy and optimize AI-powered workflow automations.
• Education and Continuous Improvement
• Educate teams on DAM best practices, system features, and governance policies.
• Continuously assess and improve system efficiency, leveraging analytics and user feedback.
• Develop and deliver training materials, documentation, and support resources for cross-functional partners.

Collaboration & Communication

• Operate as the content operations lead: participate in backlog grooming, stand-ups, critiques, and reviews; align on scope, risks, and sequencing with PM and Engineering.
• Partner with designers, engineers, and content creators to ensure assets are implemented correctly, localized effectively, and meet organizational standards. Present work and rationale to stakeholders with clarity; facilitate reviews and incorporate feedback quickly while safeguarding asset integrity and consistency.
• Write, edit, and proof metadata, asset descriptions, and operational documentation with high standards for accuracy and clarity.

Qualifications Required

• 4-6+ years in DAM, CMS, or content operations roles, collaborating within cross-functional teams.
• A portfolio demonstrating outcome-oriented asset management, workflow optimization, and automation initiatives.
• Mastery of metadata, taxonomy design, and asset lifecycle management.
• Experience planning and interpreting usability and A/B tests; strong articulation of operational decisions using data and research.
• Fluency with DAM/CMS platforms and content tooling (e.g., asset libraries, workflow automation tools); ability to produce developer-ready specifications.
• Experience with Adobe Experience Manager (AEM), Adobe Workfront, Adobe Target, Salesforce, and other CMS, DAM, and CRM platforms.
• Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and non-technical audiences.
• Strong organization and time-management skills; ability to manage multiple tracks and incorporate feedback quickly.
• Growth mindset with a willingness to learn new tools and approaches.

Nice to Have

• Experience working within pods/squads in agile environments; comfort leading content operations for a domain or platform.
• Background in regulated or complex domains; partnering with Legal/Compliance and Risk.
• Familiarity with product analytics and AI-driven automation.
• Experience with scriptwriting or multimedia asset management for product education.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 249726 when responding to this ad.