Care Management Support Coordinator II

Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II- Remote PST

Position Title: Care Management Support Coordinator II
Location: Remote PST

Duration: 03+ Months

Potential to Extend: YES

Pay Rate: $25.00/hr on W2

Shift : 8-5 Monday-Friday PST-No flexibility in schedule

Position Purpose:

• The Care Management Support Coordinator II supports administrative care management activities, including outreach to members, handling inbound calls, and scheduling services. This role serves as a point of contact for members, providers, and staff to resolve issues and document member records in accordance with state and regulatory guidelines.

Education/Experience:

• High School diploma or GED required.
• 1-2 years of related experience preferred.
• Previous experience in a fast-paced call center is required, with a strong preference for sales experience.

Key Responsibilities:

• Conduct outreach to members via phone to assist with care plans, community resources, and any scheduling concerns.
• Provide support to connect members with health plan and community resources to ensure high-quality customer service.
• Serve as the primary support for member and provider inquiries, explaining care plan procedures and protocols.
• Assist with member onboarding, including sending welcome letters and educational materials to facilitate successful member/provider relationships.
• Document and maintain non-clinical member records, ensuring compliance with state and regulatory standards.
• Understand existing benefits and resources to address Social Determinants of Health (SDOH) needs.

Required Skills:

• Proficient in Microsoft Excel and other MS Office applications.
• Ability to navigate multiple systems and perform data entry accurately.
• Strong communication skills, both oral and written.
• Adaptability to change in job functions and responsibilities.

Preferred Qualifications:

• Experience in healthcare is required.
• Bilingual in Spanish is a plus.
• Prior outbound sales experience is highly preferred.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230671 when responding to this ad.

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