Technical Documentation Specialist/Senior Technical Writer

Job Title: Process Design Consultant

Location: Newark, DE

Duration: Contract - 12 months

Pay Range: $70.41/hr (W2)

Job ID: 373478

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Design Consultant to lead a comprehensive redesign of GRBC documentation and to migrate customer-facing content from SharePoint to Confluence. The ideal candidate will have strong experience in technical writing, content architecture, and Confluence administration and a proven ability to simplify complex processes and deliver clear, structured documentation libraries.

Responsibilities:

• Rebuild and redesign GRBC procedures, user guides, and training documents from scratch.
• Migrate customer-facing content from SharePoint to Confluence with standardized layouts.
• Create a structured Confluence library with page hierarchies, templates, navigation, labels, and governance.
• Improve searchability and consistency across existing Confluence spaces and content.

Required Skills & Qualifications:

• 5+ years of technical writing experience with procedures and user documentation.
• Ability to simplify and structure complex processes into clear job aids and guides.
• Expertise in Microsoft Word and Atlassian Confluence.
• Familiarity with SharePoint pages, lists, and document libraries.
• Experience with documentation redesign, cleanup, or migration initiatives.
• Strong interviewing, organization, and content-structuring skills.
• Ability to work independently and deliver high-quality content on schedule.

Preferred Skills:

• Familiarity with Business Continuity and Operational Resiliency concepts.
• Understanding of relationships among Policy, Standards, Process, and Procedures.

Expected Deliverables:

• Fully rewritten procedure and user documentation.
• New Confluence pages and an organized documentation library.
• Mixed-media training and onboarding materials, including quick starts, how-tos, and reference sheets.

Additional Details:

• Hours per Day: 8
• Labor Type: Business Professional
• Respond by Date: 06/29/2026

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.