DTC - Service Specialist - 0281

BCforward is currently seeking a highly motivated "Customer Service-Order Management" Job opportunity for a Redwing, MN location...!!

Position Title: Customer Service-Order Management

Location: Redwing, MN

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 1+ months contract

Job Type: Contract

Pay Range: $20/ph- $23/ph

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• Order Management
• Order processing
• Salesforce
• Customer service
  

Job Description:

Deliver remarkable customer service to our consumers or dealers who make inquiries about our products and services or who purchase our product online.

Ensure that issues or concerns are handled promptly and thoroughly through written communication. (no phone work with contingent position).

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide our consumers with a "WOW" experience by providing friendly, knowledgeable Customer Service that exceeds their expectations.
* Assist consumers with questions regarding ordering, order status, product selection, shipping/returns of online purchases.
* Educate consumers about products and services and recommend the appropriate product solution.
* Receive, answer, and resolve consumer/dealer concerns and/or inquiries via e-mail, written correspondence, web forms.
* Direct consumers to their nearest store or online retailer to facilitate sales.
* Log consumer cases into Salesforce.com.
* Escalate Product Quality concerns from dealers and consumers through Salesforce.com.
* Obtain necessary information by maintaining knowledge of RWSC's electronic communication software.
* Maintain remarkable service by establishing, following, and enforcing organization quality system standards.
* Reputation.com reviews and surveys. (positive only)
* Supports consumer feedback via Google reviews to ensure that we are protecting our brand and delivering a response to all our digital consumers. (positive only)

MINIMUM EDUCATION AND EXPERIENCE (include certification if applicable):
Associate degree (A.A.) or equivalent from two-year college or technical school and one to three years related experience/training; or equivalent combination of education and experience. Experience must be related to customer service.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
* Experience working in the ecommerce channel.
* Significant Knowledge of product offerings
* Proficient use of Word, Excel, Outlook, Internet, Salesforce.com, Serenade, and order systems.
* Analytical thinking skills.
* Excellent oral and written communication skills.
* Customer service driven.
* Good interpersonal skills and the ability to work in a team environment.
* Must be able to relate to all different types of people from different cultures and backgrounds. They must establish trust between customers and the company, and must give the impression of sincerity, empathy, and willingness to serve the customer.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer service, Order management

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 249742 when responding to this ad.

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