Course Administrator

Job Title: Course Administrator

Location: Indianapolis, IN

Duration: Contract to Hire

Schedule: Onsite, Monday-Friday, 8:00 a.m.-5:00 p.m.

Pay Range: $19 to $20/hr (W2)

Job ID: 372111

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Course Administrator to provide learning administrative services supporting client training needs. The role will oversee onsite class and facility support and the implementation and maintenance of assigned courses and curriculum, including Learning Management System updates and end-to-end class administration.

Responsibilities:

• Physically set up onsite and offsite training rooms, including table configuration, materials placement, and equipment setup.
• Collect and return training materials to storage after classes conclude.
• Prep facilities to meet quality and client standards and maintain readiness.
• Troubleshoot audio-visual equipment issues in training rooms.
• Maintain course and curriculum information within the Learning Management System (LMS).
• Serve as onsite point of contact for course owners and participants for service support.
• Manage class event activities including adds, cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, closeout, and reporting.
• Enroll students and maintain course rosters across scheduled offerings.
• Enter attendance records into the LMS or database and provide attendance reports to supervisors and clients.
• Maintain and record class evaluation data and feedback.
• Perform data entry tasks in support of learning administration as needed.
• Adhere to client standard operating procedures, processes, and service level agreements.
• Identify and troubleshoot data or process discrepancies and escalate as required.
• File and maintain paper training history records onsite.
• Execute additional client-requested tasks within scope.
• Escalate service issues to the Manager for resolution.

Required Skills & Qualifications:

• High School Diploma or GED.
• Customer service mindset with the ability to build professional working relationships.
• Attention to detail, strong quality focus, and organizational skills.
• Ability to prioritize, multitask, and meet deadlines with minimal supervision.

Preferred Skills:

• Experience in a learning organization or training administration function.
• Knowledge of and experience with Learning Management Systems.
• Proficiency with Microsoft Office Suite.
• Team-oriented approach with self-motivation and adaptability to change.
• Analytical and problem-solving skills.
• Effective oral and written communication with clients, leadership, and team members.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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