Global Community Manager III

Global Community Manager III

BCforward is currently seeking as a Global Community Manager III Remote opportunity!!

Position Title: Global Community Manager III

Location: Remote

Anticipated Start Date: 8/30/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 03+ Months with possibility of extension.

Job Type: Contract (>%3D40 HRS WEEKLY)

Pay Range: $60 - $68/HR

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Title: Global Community Manager III

Duration: 3+ Months

Location: Remote

Job Description

Overview
We're looking for a Community Manager to join Client's Content Studio team, focusing on the @instagram and @creators' official brand social accounts. This person will be the expert on our communities and will be responsible for creating engagement strategies to deepen connections with our communities. The ideal candidate should be deeply immersed in social media, internet culture, and trends with a genuine interest in the latest movements in this space.

In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency manages day-to-day community moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to improve the overall community experience.

You will also play a key role in our community listening and insights engine, supporting the broader team responsible for building creative and messaging for our customers.

This is a highly collaborative role, requiring cross-functional work with digital, creative, international programs, and product teams. The ability to navigate large teams while driving strong decision-making for impact is critical.

Story Behind the Need - Business Group & Key Projects

• Be the expert in the @instagram and @creators communities. Know their interests, behaviors, and how to best connect and keep them engaged. Share insights with the team at a regular cadence.
• Help craft engagement strategies: including tone of voice executions, pitching net-new engagement ideas, and finding new avenues to embed our brand in these communities.
• Oversee and own the vendor's community management efforts, including replying to comments on owned content and engaging on outside content from the @instagram and @creators handles.
• Analyze community data and relevant trends (e.g., sentiment, conversation trends natively on platform & via social listening tools). Produce actionable recommendations and optimizations for community building and engagement.
• Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. This includes text-based posts, surprise-and-delight moments, and IRL community activations.
• Navigate and support crisis response during peak moments; escalate sensitive community conversations and provide recommendations in those moments.

Must-Have Skills

• Passionate about creators, social media, humor, and emerging culture, with genuine excitement for the role.
• 4+ years of experience handling community management and social strategy for digital-first brands driving culture.
• Proactive in pitching ideas, taking ownership of day-to-day work, and showcasing team wins.
• Deep expertise and understanding of social platforms, community behaviors, and customer mindsets; able to share insights clearly and concisely.
• Strong copywriter (social copy + presentations).
• Past experience navigating crisis, issues, and news through the lens of social marketing.
• Excellent account management and organizational skills with a track record of meeting deadlines.
• Intricate understanding of all prominent social platforms and ability to publish if needed.

Nice-to-Have Skills

• Experience building queries in a social listening tool as well as optimizing and reporting.
• Familiarity with SPRINKLR, ASANA, and BRANDWATCH tooling.
• Content creation experience (IG Reels, TikTok, Threads).
• Managing Community groups across platforms like Facebook Groups, Discord, Reddit, etc.
• Staying up to date with Industry trends related to Community Management ?? Social.

Years of Experience

• 4+ years

Degrees/Certifications Required

• Bachelor's Degree (minimum)

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 243023 when responding to this ad.

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