Account Payables Chargeback/Dispute Specialist

BCforward is currently seeking a highly motivated Account Payables Chargeback/Dispute Specialist for a job opportunity located in Glen Allen, VA 23060

Position Title: Account Payables Chargeback/Dispute Specialist

Location: Glen Allen, VA 23060

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Contract to Hire : 6 months contract with possible extension or possible conversion to fulltime/Perm

Payrate : $22.00 per hour on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per

Job responsibilities
Daily cash posting.

• Research and respond to chargebacks or dispute claims from all major credit cards for cxLoyalty business.
  
• Review retrieval and chargeback response process to identify and enact improvements that will maximize resources and reduce losses.
  
• Serves as the functional expert for all credit card payment activity through the payment processing systems including and not limited to the various internal and external resources.
  
• Documenting fraud and chargeback alerts
  
• Maintain and update Travcom systems and processes for deducting lost chargebacks from booking settlements as per cxLoyalty policies. (Including Maui, Switchfly and Worldspan)
  
• Respond to client refund requests via payment processor in a timely manner and per current policies and procedures.
  
• Maintain a working knowledge of fraud and chargeback trends both on an industry and corporate level. Communicate emerging trends and issues to management on a regular basis.
  
• Prepare and distribute client billing reports on a recurring and ad-hoc basis.
  
• Maintain an understanding of cxLoyalty products, services, and systems.
  
• Produce reports on a weekly/monthly/quarterly basis and support requests for ad-hoc analysis by business units
  
• Preform routinely quality checks by auditing 10-15% of all disputes and chargeback resolutions.
  
• Assist with the development and maintenance of loss prevention policies, procedures, and processes.
  
• Respond to client refund requests via SCP tickets in a timely manner and per current policies and procedures.
  

Knowledge, Skills, and Abilities:

• 2 years of experience in a detail-oriented work environment preferably Accounts Payable area
  
• 3 years of experience in managing multiple priorities
  
• Ability to complete work with minimum supervision.
  
• Possess effective communication skills, both verbal and written.
  
• Ability to handle multiple tasks efficiently and in a timely manner.
  
• Exhibits enthusiasm and cooperation as an active member of a team environment.
  
• Possess strong interpersonal skills.
  
• Possess strong PC skills - Intermediate Excel experience is required.
  
• At least 2 year of customer service experience.
  
• Demonstrated problem solving skills & strong mathematical skills.
  
• Ability to meet deadlines
  

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 249438 when responding to this ad.

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