Printer Technician

Job Title: Printer Technician

Location: Jackson, MO

Duration: Contract - 24 months

Pay Range: $17.07/hr - $22.34/hr (W2)

Job ID: 371848

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Printer Technician to join our team on site. The ideal candidate will have experience in system monitoring, device maintenance, and incident resolution and a proven ability to deliver timely customer support while following established IT service processes.

Responsibilities:

• Monitor systems, detect performance issues, and resolve technical problems on assigned platforms using defined protocols.
• Identify incident trends and escalate within strict timeframes per process.
• Conduct routine installations and configurations; assemble and integrate systems per standards.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute documented and approved scripted change activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contract response times with consistent quality.
• Align work with operational strategy and collaborate to implement process improvements.
• Maintain data confidentiality and support business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support departmental plans.
• OSA Level II on-site support: manage consumable inventory, replace toner/consumables/paper, ensure consumable availability, clear paper jams, assist end users with device functionality, coordinate with HP software-branded support, report customer dissatisfaction to CSM/SDM, collect usage pages as needed, swap devices with spares, and perform initial troubleshooting.

Required Skills & Qualifications:

• Basic knowledge of HP products and service offerings.
• Ability to communicate effectively with technical audiences and first-line management.
• Active listening with the ability to tailor messages to the audience.
• Problem-solving skills using defined procedures in proactive and reactive contexts.
• Conceptual understanding of IT environments and service management processes.
• Experience level: typically 2-5 years in related work, preferably maintenance or quality.

Preferred Skills:

• Associate degree in a technical field or higher.
• Experience supporting customer-facing device fleets and following ITIL-based processes.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Additional Details

• Work Location Category: Full time at the customer site.
• Work On Site Required: Yes. Client Interface Required: Yes.
• Overtime Required: No. Dress Code: Business Casual.
• Hours per Day: 8.
• Ship-to Address: 14484 State Hwy, Jackson, MO 63755, US.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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