Care Management Support Coordinator II

BCforward is looking for Care Management Support Coordinator II Remote

Job Title: Care Management Support Coordinator II
Location: Remote (Pacific Time Zone)
Assignment Duration: 6 Months (Possible Extension or Conversion)
Pay Rate: $23/hr
Target Start Date: May 26, 2025
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (No Overtime)

Position Purpose:

The Care Management Support Coordinator II provides vital administrative support to care management teams by conducting outreach, handling inbound calls, scheduling services, and coordinating member services. This role acts as the front-line liaison for members, providers, and internal staff, helping ensure high-quality service and compliance with state and regulatory standards.

Key Responsibilities:

• Perform outreach to members regarding care plans, community resources, appointment scheduling, and health education.
• Support member onboarding processes by sending welcome letters, educational materials, and other correspondence.
• Answer inbound calls and resolve issues or direct inquiries related to care coordination.
• Connect members with appropriate internal departments or community services to meet healthcare and Social Determinants of Health (SDOH) needs.
• Maintain and update accurate non-clinical member records in accordance with regulatory and internal guidelines.
• Apply knowledge of health plan benefits and services to support member needs.
• Submit referrals and coordinate care communication, including preparing letters or documents as required.
• Comply with company policies, procedures, and performance standards.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma or GED
• 1-2 years of experience in a healthcare customer service, administrative, or support role
• Strong verbal and written communication skills across all organizational levels
• Ability to work independently or collaboratively in a fast-paced environment
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel)

Preferred Qualifications:

• Associate's degree (AA/AS)
• Bilingual or multilingual proficiency
• 2-5 years of customer service experience in healthcare settings

Top Skills (Ranked):

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 238334 when responding to this ad.