Field Technician

Job Title: Field Technician (printers)

Location: Austin, TX

Duration: 24 months

Pay Range: $27.74/hr $36.31/hr (W2)

Job ID: 371702

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a IT Technician to join our team. The ideal candidate will have strong experience in server administration, technical security management, performance management, and cross-technology incident resolution and a proven ability to design and deliver support solutions, lead complex engagements, and serve as a trusted advisor to senior stakeholders.

Responsibilities:

• Apply advanced technical knowledge to operate one or more critical technology areas or customer groups.
• Integrate technical expertise and business understanding to create customer solutions.
• Resolve single- and cross-technology incidents independently and collaborate on unusually complex issues.
• Proactively and reactively implement problem prevention measures in assigned areas.
• Apply HP solutions to meet highly complex customer needs and identify service growth opportunities.
• Provide technical consulting during contract renewals and manage customer expectations during escalations.
• Build and maintain strong relationships up to senior management levels in assigned accounts.
• Design and deliver industry-specific support solutions and assist in delivery management.
• Lead cross-team or large programs and projects; act as a team or project leader as needed.
• Coach and guide junior consultants and promote operational efficiencies.

Required Skills & Qualifications:

• Thorough knowledge of HP products and services, competitive offerings, and market trends.
• Expert-level business, technical, or functional knowledge with strong consulting capability.
• Strong communication with diplomacy up to senior management; active listening and audience-aware messaging.
• Proactive, reactive, and creative problem-solving skills; ability to operate independently within policies and practices.
• Core technical competencies with depth in selected areas; intermediate project management, analysis, and presentation skills.
• Education: Bachelor's degree preferred or Associate degree in a technical field with 5-7 years of related experience.

Preferred Skills:

• Experience leading escalations, programs, or large cross-functional initiatives.
• Background in industry-specific support solution design and delivery.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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