Authorization Specialist II

BCForward is looking for Authorization Specialist II- Remote

Position Title: Authorization Specialist II
Work Location: Florida resident required. Can be remote - only time they would need to go into a Centene Facility is if there is something wrong with technology.
Pay Rate: $19.00/hr on W2
Estimated Start Date: ASAP

Shift (Start/End Time): Monday - Friday 9:00 AM - 6:00 PM
Duration: 12 Months with possible extension

Day-to-Day Responsibilities:

• The team is an escalation and correction team.
• Responsible for reviewing Market complaints, VP complaints, etc.
• Research and resolve issues related to wrong codes, wrong authorizations, etc.
• Tasks will be assigned from a queue, and the team must identify the issue and complete the task.
• Rebuild any documents that are incorrect and send them back to the individual who submitted the complaint.
• Work across three platforms, including ServiceNow.

Required Skills/Experience:

• Customer service experience in healthcare, especially dealing with various teams and departments.
• Experience in research and issue resolution.

Preferred Skills/Experience:

• TruCare (required more than preferred).
• Omni (customer service tool).
• ServiceNow.

Education Requirement:

• High School

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234712 when responding to this ad.