Billing Specialist

BCforward is currently seeking a highly motivated Billing Specialist for an opportunity in Raleigh, NC!

Position Title: Billing Specialist

Location: Raleigh, NC - Hybrid 3 days Remote

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ months (potential extension)

Job Type: Fulltime 40hr/week

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Join the client team in a fun, exciting, and dynamic opportunity to build your skills and deliver benefits to your local community. Our team is committed to driving value for our public service clients in the State of NC, allowing you to be part of the best and largest consulting company in the world while staying close to home. Bring your skills, your curiosity, your passion and your best true self and become part of an amazing, diverse, and high performing team.

The billing and disputes team is responsible for phone and email support of over 10,000 system users and over 50,000 customers. The specialist will work as part of this team to provide a great customer service experience, while resolving customer inquiries and disputes. This person must possess a solid understanding of the billing application, invoicing and collection processes.

Key responsibilities include working with project leadership in the following areas:

- Collaborate with internal team to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions

- Conduct outbound calls to assist in collection efforts

- Reconcile accounts as needed

- Maintain an accurate records of calls/resolutions

- Ensure tasks are completed within designated targets, escalating issues as needed, and communicating progress to the end user

- Must have strong attention to detail

- Proven ability to work independently and as a team member

- Proven ability to meet deadlines

- Strong organizational, multi-tasking, and time-management skills

- Good communication (written and oral) and interpersonal skills

- 2+ Years Experience with MS Office

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

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Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 250035 when responding to this ad.