Surface Mail Process Specialist

Surface Mail Process Specialist - PV System Solutions and Innovations

BCForward is looking for Surface Mail Process Specialist, US Patient Safety at South San Francisco

Position Title: Surface Mail Process Specialist, US Patient Safety
Location: South San Francisco (not remote eligible)

Duration: 06+ Months Contract

Employment Type: Part-time, Monday through Friday

Pay Rate: $17.00/hr on W2

Position Overview:
The Surface Mail Process Specialist is responsible for managing and processing all incoming and outgoing surface mail for US Patient Safety (US PS). The specialist ensures all mail items are QCd, stamped, recorded, scanned, and forwarded appropriately according to company procedures and timelines.

Key Responsibilities:

Postal Initial Triage and Processing:

• Triage and QC all new and unread US PS follow-up letters to HCPs, Patients, and Caregivers daily to ensure accuracy and completeness.
• Mail out QCd letters to HCPs, Patients, and Caregivers.

Mail Storage and Security:

• Securely store original surface mails in a box for shipment to the storage vendor.
• Dispose of original mails in a confidential document shredding bin after the retention period.

Surface Mail QC:

• Perform daily QC tasks on the Global Safety Database.
• Retrieve and log details on the local tracker and scan data.
• Notify Mail Center responsible for corrections if pages are missing, illegible, or unstamped.

Escalations and Corrections:

• Escalate issues to the mailroom and PV Systems Solutions & Innovations Manager if mail is not batched or delivered on time.
• For any corrections identified, send corrections via email with relevant details and attachments for unstamped or improperly processed mail.

Administrative Tasks:

• Archive and upload the Surface Mail QC Tracker to a shared repository at the beginning of each quarter.

Qualifications:

• High school diploma or equivalent.
• Prior experience in an administrative role is preferred.
• Strong attention to detail and organizational skills.
• Proficiency in email and data entry.
• Ability to handle confidential and sensitive information securely and appropriately.

Working Conditions:

• Must be able to work on-site from Monday through Friday.
• May require lifting and moving of mail items and packages.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237445 when responding to this ad.

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