Service Delivery Lead

BCforward is currently seeking a highly motivated Service Delivery Lead for an opportunity in CA.

Position Title: Service Delivery Lead

Location: Onsite

Expected Duration: 12+ Months

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Description:

• Minimum 5+ years defining / designing and operating large-scale business and technology operations
• Experience defining, structuring/building, and running technology operations
• Hands-on technology delivery program management
• Strong understanding of ITIL concepts and experience implementing ITIL good practices
• Ability to drive key decisions throughout design and day-to-day delivery
• Ability to live in Los Angeles through the delivery of the 2028 games
• Structuring and managing delivery and required content / work products to design and run the technology operations
• Onboarding technology service providers (and managing the onboarding lifecycle for all technology services (e.g., applications, training, telecom)
• Onboarding the technology services (of each service provider) into the technology service catalog
• Experience leading day-to-day cross functional operational topics (across client /LA and service providers), such as operational support models for service launches, operational support for test events and tech rehearsals…
• Excellent communication skills, both oral and written
• Leading components of major, multi-year business and system transformation efforts (definition, design, implementation) across multiple business (functional) units
• Ability to define key metrics / reporting formats, frequency and communication (for service desk key measures) and implements the operational reporting frequency / resolution of issues
• Understanding of games operations and roles of key ecosystem partners (nice to have, but not required)
• Familiarity with key service management technology solutions (e.g., ServiceNow, Remedy)
• Ability to define and construct required training to consistently implement the technology operations tooling and underlying business processes and policies

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230325 when responding to this ad.