Cloud Operations Engineer

Cloud Operations Engineer

BCForward is currently seeking a highly motivated Cloud Operations Engineer (Hybrid, 24/7 Environment) for a remote role

Role: Cloud Operations Engineer (Hybrid, 24/7 Environment)

Duration: 6+ Months

Locations: Remote

Anticipated Start Date: 03/02/2026

Job Type: Contract - Remote

We are looking for a Senior IT Operations professional with strong experience in monitoring, incident management, and automation within hybrid cloud environments.

Key Responsibilities:

• Monitor applications and infrastructure using tools like Dynatrace, Grafana, and Azure Monitor.
• Configure and tune dashboards, alerts, and performance baselines.
• Act as Incident Coordinator during major incidents (P1/P2), including running bridge calls and documenting timelines.
• Drive fast incident detection, escalation, and resolution.
• Support root cause analysis (RCA) and post-incident reviews.
• Develop and maintain SOPs, knowledge articles, and operational documentation.
• Identify recurring issues and build automation scripts using PowerShell, Python, or Bash.
• Experience with ITSM tools such as ServiceNow.
• Track operational KPIs such as MTTD, MTTR, and incident trends.
• Provide support in a 24x7x365 operational environment (including off-hours rotation).

Benefits:

BCforward offers all eligible employees a comprehensive benefits package, including, but not limited to, major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert to

fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing

unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000

Consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our

With core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients

achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to

become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will, regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 250209 when responding to this ad.

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