Service Center Associate

BCforward is currently seeking a highly motivated Service Center Associate II for an opportunity in Remote

Position Title: Service Center Associate

Location: Remote

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 4 +months

Job Type: FULL TIME (>%3D30 HRS WEEKLY, [CONTRACT], [REMOTE]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

**PRIMARY PURPOSE:**
To expedite the customer service claims application process, ensure correct case assignment, and serve as a liaison to assist customers in resolving issues and inquiries.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**
- Assign new claims to appropriate claims handlers.
- Accurately enter verbal and written application information into the claims management system, meeting both internal and external customer requirements.
- Communicate with customers via phone and written correspondence regarding documentation needed to process claims, time frames, and claim status.
- Maintain clear and professional communication with customers about all aspects of the claims process.
- Foster and uphold a quality service culture within the Customer Service Team.
- Regular attendance during scheduled work hours is required.

**ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:**
- Perform other duties as assigned.
- Support the organization's quality programs.

**QUALIFICATIONS:**
- **Location:** Remote (preferred Central or Eastern Time Zone; no California or New York hires).
- **Training:** Starts on 10/14/24 and ends on 10/25/24. Equipment (desktop, monitors, keyboard, mouse, phone/headset) will be provided. Candidates may need to use personal devices for training.
- **Schedule:**
- Training: Monday-Friday, 8 AM - 4:30 PM EST.
- Regular Schedule (after training):
- 10:00 AM - 6:30 PM EST
- 10:30 AM - 7:00 PM EST
- 11:00 AM - 7:30 PM EST
- 11:30 AM - 8:00 PM EST
- Must work one weekend day with one day off during the week.
- Total hours: 40 hours per week (8 hours per day, including a 30-minute lunch).

**PRE-SCREENING QUESTIONS:**
- Have you ever worked in a call center before?
- What experience do you have working from home?
- How comfortable are you using Microsoft Office and managing multiple systems simultaneously? Please provide an example.
- What do you like/dislike about your current work environment?
- Have you worked with Sedgwick before? If yes, please provide the name of your manager, duration of employment, and reason for leaving.

**EDUCATION & LICENSING:**
- High school diploma or GED required.

**EXPERIENCE:**
- One (1) year of clerical or customer service experience preferred, or equivalent combination of education and experience.

**SKILLS & KNOWLEDGE:**
- Excellent oral and written communication skills.
- Proficient in Microsoft Office and other relevant software.
- Strong customer service and organizational skills.
- Good interpersonal skills and ability to work in a team environment.
- Ability to meet or exceed performance competencies.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

[KEYWORDS FOR SEO OPTIMIZATION]

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229600 when responding to this ad.