Field Technical Support

BCforward is currently seeking a highly motivated Apple/MAC Technician in New York, NY.

Position Title: Apple/MAC Technician

Location: New York, NY, 10001

Anticipated Start Date: 12-23-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $25.00/hr to $26.50/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Mac Responsibilities:

• Provide Technical Support: Offer comprehensive technical support for MacOS devices, ensuring timely resolution of hardware and software issues.
• Device Management: Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards.
• User Assistance: Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity.
• System Maintenance: Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices.
• Documentation: Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools. %3D? Can be omitted since it is not exclusive to Macs
• Training and Guidance: Provide training and guidance to end-users on best practices for using MacOS devices and related software.
• Collaboration: Work closely with other IT team members to implement and support IT projects, ensuring seamless integration and operation of MacOS devices within the organization's IT infrastructure.
• Security Compliance: Ensure all MacOS devices comply with security policies and procedures, including encryption, antivirus, and data protection measures.
• Incident Management: Respond to and resolve incidents in a timely manner, escalating complex issues to higher-level support when necessary.
• Continuous Improvement: Stay updated with the latest MacOS developments, JAMF, and MaaS360 features, and recommend improvements to enhance IT support services.

Other responsibilities:

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues

Work Environment:

• Office environment
• Walk up kiosk/ vending and lock / network printers

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Apple/MAC Technician, Technical Support, and troubleshooting

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 232007 when responding to this ad.

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