Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is looking for Care Management Support Coordinator II (Remote)

Position Title: Care Management Support Coordinator II (Remote)

Locations: Remote - NY (EST)

Anticipated Start Date: 12/30

Expected Duration: 2 months

Job Type: Contract with extension and possible Temp to Perm.

Pay Rate: $19.00/hr on W2

Shift: 8:30AM-5PM EST. Monday-Friday

Need: Min 2 yrs of Previous Healthcare Experience.

Job Description:

Position Purpose:
Supports administrative care management activities, including performing outreach, answering inbound calls, and scheduling services. Acts as a point of contact for members, providers, and staff to resolve issues and document member records in compliance with state and regulatory guidelines.

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Required Skills/Experience:

Strong customer service skills

Experience with metrics and performance tracking

Preferred Skills/Experience:

Previous healthcare experience

Education/Experience:

• High School diploma or GED required.
• 1-2 years of related experience preferred.

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Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

• This individual would be making calls to our members to verify their home care services.

Describe the performance expectations/metrics for this individual and their team:

• We would expect this individual to make 25 calls minimum per day to our members.

Tell me about what their first day looks like:

• There would be a training for all of our systems, and we would then have job specific training in a virtual classroom

Key Responsibilities:

• Provides outreach to members via phone to assist with care plan next steps, community or health plan resources, and to address scheduling questions or concerns.
• Offers ongoing education and support to both members and providers throughout care/service.
• Connects members with health plan and community resources to ensure high-quality customer care and service.
• Applies working knowledge of assigned health plan(s) activities and resources.
• Serves as the first line of support for member and provider inquiries, including explaining care plan procedures and protocols.
• Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, correspondence, and educational materials to foster a successful member/provider relationship.
• Documents and maintains non-clinical member records, ensuring compliance with state and regulatory requirements, and provides records to providers as necessary.
• Knowledge of local benefits and resources to address Social Determinants of Health (SDOH) needs, making appropriate referrals.
• Performs other duties as assigned.
• Complies with all policies, standards, and guidelines.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 232118 when responding to this ad.

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