Care Management Support Coordinator II

Care Management Support Coordinator II

BCForward is looking for Care Management Support Coordinator II- Remote

Job Title: Care Management Support Coordinator II
Work Location: Remote

Duration: 03+ Months
Potential to Extend: Yes
Shift: 8:00 AM - 5:00 PM Monday - Friday PST (No flexibility in schedule)
Pay Rate: $25.00/hr on W2

Position Purpose:

The Care Management Support Coordinator II will support the Care Management team for the CA Market by making outbound calls to existing members, discussing their care needs, and enrolling them into the Care Management program. This is a fast-paced, production-based role within a call center environment, requiring high call volume and the ability to adapt to varying tasks.

Responsibilities:

• Make outbound calls to existing members, discussing care needs and encouraging enrollment into the Care Management program.
• Achieve production targets based on the number of members enrolled.
• Make a minimum of 60 calls per day in a fast-paced environment.
• Enter data into True Care and navigate multiple systems.
• Report basic data using Excel.
• Adapt to changing call types based on business needs while remaining flexible.
• Provide excellent customer service and sales pitches to existing members.
• Ensure the accuracy of all information entered into the system.

Required Skills/Experience:

1-2 years' experience in a fast-paced call center.

At least 2 years of prior healthcare experience.

Ability to adapt to change in a dynamic environment.

Preferred Skills/Experience:

Sales experience is highly preferred.

Bilingual in Spanish is a plus.

Education Requirements:

• Required: High school diploma or equivalent.

Software Skills Required:

• Excel
• Microsoft Office

Benefits
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 234491 when responding to this ad.

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