Program Manager IV

Program Manager IV

BCforward is currently seeking a highly motivated Program Manager IV for a Onsite opportunity!

Position Title: Program Manager IV

Location: Round Rock, TX

Anticipated Start Date: 10/14/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract (>%3D30 HRS WEEKLY)

Pay Range: $50.77 - $83.77

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Key Responsibilities:

• Project Planning: Coordinate with the Program Manager to ensure effective planning of technical delivery work through reviewing Legal pipeline and XFN project documents.
• Capacity Planning: Execute project plans, ensuring timely completion, quality. Create and maintain capacity plans that enable the team to manage multiple updates simultaneously while meeting project timelines and quality standards.
• Stakeholder Management: Communicate project status, progress, and changes to stakeholders, including senior leadership, customers, and vendors.
• Risk Management: Identify, assess, and mitigate project risks, ensuring minimal impact on project outcomes.
• Reporting and Documentation: Create, maintain, and disseminate comprehensive documentation related to updates, capacity planning, stakeholder engagement, and process improvements.
• Process Improvement: Identify and implement process improvements, increasing efficiency and effectiveness.
• Change Management & Process Improvement: Develop and implement change management plans, ensuring minimal disruption to business operations.
• Project Closure: Ensure project closure, including documentation, knowledge transfer, and lessons learned.
• Identifying Bottlenecks & Delays: Escalate as soon as there is a bottleneck or delay.
• Handling Escalations: Resolve conflicts and escalations to the team, and whenever there is a miss from the team, research solutions and put in processes that mitigate the issues.

Must-Have Skills:

• Strong project management experience
• Huge attention to detail
• Excellent written and verbal communication

Nice-to-have Skills:

• Conducting post escalation issues
• Queue monitoring / monitoring queue health
  
  

Skills:

• Strong project management skills, including planning, execution, and monitoring.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work in a fast-paced environment, prioritizing multiple projects simultaneously.
• Strong analytical and problem-solving skills.

Nice to have:

• Certifications: PMP or equivalent certification.
• Operations Management: Queue Management & Resource allocation: Ability to allocate people to ensure project success. Manage and optimize queues, ensuring timely completion of tasks and requests.
• Past experience in conducting post mortem for escalations: Deep dive into why issues happened, so that we can prevent them from happening again.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229461 when responding to this ad.

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