Printer Technician

BCforward is currently seeking a highly Printer Technician in Johnson City, TN

Position Title: Printer Technician

Location: Johnson City, TN

Anticipated Start Date: November 10th -2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+months strong possibility for extension

Job Type: [FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Detailed Job Description
This customer facing field break/fix position provides a wide range of hardware support and related services. Supported products will be HEAVILY focused on the hardware repair of HP print devices (DesignJet, A3, LaserJet) and is a required skillset. Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success.

This position is in Johnson City, TN and the candidate must reside within 15 minutes of Johnson City. The position will support all customers in the Johnson City area (approximately a 100-mile radius) and a reliable personal auto is required (mileage will be reimbursed).

This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: hardware repair, hardware configuration, installations, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.

CORE COMPETENCIES FOR SUCCESS:
* Experience and ability to troubleshoot various hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
* Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)
* May also involve third party software
* Onsite customer facing experience
* Strong mechanical aptitude, working with tools and various alignment apparatus
* Alignment with customer's business needs while maintaining HP's contractual commitments
* Able to balance and prioritize multiple activities and issues
* Successful cause and effect understanding of financial perspectives on the business
* Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction
* Attention to detail and commitment to administrative responsibilities
* Exercise solid business-based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met
* Independent thinking while adhering to standard technological, mechanical, and business procedures
* Industry and HP product knowledge that provides solid technology solutions and options to the customer
* Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
* Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations
* Highly skilled at prioritization, planning, working independently all within policies and business standards
* Demonstrated technical/mechanical aptitude for learning new technology
* Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight
Availability to work both scheduled and unscheduled overtime (~10%)
* Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays

MISC
* Dress: Business Casual (casual slacks, polo or button down shirt, processional shoes)
* Cell phone service stipend
* HP laptop will be provided
* Reliable personal auto required. Mileage is reimbursed
* High School diploma or equivalent, plus a

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246430 when responding to this ad.