Care Management Support Coordinator II

Care Management Support Coordinator II

BC Forward is looking for Care Management Support Coordinator II Remote

Position Title: Care Management Support Coordinator II

Locations: Remote

Anticipated Start Date:2/24/2025
Expected Duration: 6 Months

Job Type: Contract with possible extension
Payrate : $19/hr

Note : Fluent speaking and reading Spanish

Position Purpose:

The Administrative Care Coordinator supports administrative care management activities by performing outreach, answering inbound calls, and scheduling services. This role serves as a primary point of contact for members, providers, and staff to resolve issues and ensure proper documentation of member records in accordance with state and regulatory guidelines.

Key Responsibilities:

• Conduct outreach to members via phone to provide support with care plan next steps, available community or health plan resources, and any concerns related to scheduling and ongoing education for both members and providers.
• Assist members in connecting to relevant health plan and community resources to ensure high-quality care and service.
• Provide information and guidance to members and providers on care plan procedures, protocols, and available services.
• Support member onboarding by sending welcome letters, educational materials, and other correspondence to facilitate a successful member/provider relationship.
• Maintain and document non-clinical member records in compliance with state and regulatory requirements, ensuring accuracy and timeliness.
• Assist in identifying and addressing Social Determinants of Health (SDOH) needs by making appropriate referrals to local services and resources.
• Serve as the front-line support for various member and provider inquiries, addressing requests or concerns with professionalism and efficiency.
• Comply with all relevant policies, procedures, and standards to ensure consistent service delivery.
• Perform other administrative duties as assigned to support the care management team.

Education/Experience:

• High School Diploma or GED required.
• 1-2 years of related experience in a healthcare, customer service, or administrative support role.
• Knowledge of care plan procedures, community resources, and health plan benefits is preferred.

Skills and Abilities:

• Strong communication skills, both verbal and written.
• Ability to handle inquiries with professionalism and confidentiality.
• Familiarity with documenting and managing non-clinical member information.
• Ability to work independently and as part of a team.
• Knowledge of Social Determinants of Health (SDOH) and community resources.
• Proficiency with office software and systems, including scheduling tools and customer relationship management (CRM) software.

Working Conditions:

• This role may require interaction with members, providers, and other stakeholders in various settings, including over the phone, by email, and in written correspondence.
• May involve a combination of in-office and remote work, depending on company policies.

About BCforward:

Founded in 1998, BCforward is a Black-owned firm that provides unique solutions to support value capture and digital product delivery needs for organizations globally. With headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants serve more than 225 clients worldwide. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, BCforward has been helping clients achieve strategic goals for over 25 years. Our strong culture and clear values have made us a market leader and a best-in-class workplace.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

---

Benefits:

BCforward offers all eligible employees a comprehensive benefits package, including but not limited to:

• Major medical
• HSA (Health Savings Account)
• Dental
• Vision
• Employer-provided group life insurance
• Voluntary life insurance
• Short-term disability
• Long-term disability
• 401k

---

Privacy Notice:

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related details. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 234067 when responding to this ad.

---