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Job Requirements of Mobility Device Support:
-
Employment Type:
Contractor
-
Location:
Charlotte, NC (Onsite)
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Mobility Device Support
BCforward
Charlotte, NC (Onsite)
Contractor
$50.00 - $60.00/Hour
Mobility Device SupportBCforward is currently seeking an initiative-taking Mobility Device Support for an opportunity in Charlotte, NCPosition Title: Mobility Device SupportLocation: Charlotte, NCAnticipated Start Date: ASAPPlease note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12 Months.Job Type: CONTRACT, (Hybrid)Monday- Friday (5x8)Candidate who is authorized to work independentlyPay Range: $50 - $60/hr.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per-diem, etc). Job Description:Candidate should have a well-rounded knowledge of large-scale enterprise mobile device management such as Microsoft Intune as well as knowledge of the Apple and/or Android operating system. Familiarity with core Microsoft infrastructure technologies, including Active Directory, Exchange Server, and Skype for Business will be helpful.
• Need to be able to interact with customers and provide exceptional technical services.
• Will interface with customers to troubleshoot and evaluate reported issues on specific devices and remediate directly on the device or from the backend infrastructure side.
• Need to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause.
• Need to be available to answer users' questions about application downloads, activations, and best practices and be able to assist with the setup of new accounts devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.
• Strong analytical skills/problem solving/conceptual thinking
• Must be detail oriented and organized
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
• Proven team player who can work comfortably in a multicultural environment
• Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
• Experience with Microsoft Intune Mobile Device management
• Experience with Microsoft Azure and Entra a plus
• Knowledge of PowerShell scripting a plus Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.
• Need to be able to interact with customers and provide exceptional technical services.
• Will interface with customers to troubleshoot and evaluate reported issues on specific devices and remediate directly on the device or from the backend infrastructure side.
• Need to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause.
• Need to be available to answer users' questions about application downloads, activations, and best practices and be able to assist with the setup of new accounts devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.
• Strong analytical skills/problem solving/conceptual thinking
• Must be detail oriented and organized
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure
• Proven team player who can work comfortably in a multicultural environment
• Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
• Experience with Microsoft Intune Mobile Device management
• Experience with Microsoft Azure and Entra a plus
• Knowledge of PowerShell scripting a plus Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format to Ali.Zakir@bcforward Please reference job code 241060 when responding to this ad.
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Salary Details
This salary was provided in the Job Posting.
$50-$60
Hourly Salary