Account Specialist

BCforward is currently seeking a highly motivated Account Specialist in Bannockburn, IL

Job Title: Account Specialist (Remote)

Duration: 12 Months

Location: Bannockburn, IL

Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)

Job Type: Contract (40 hrs. a week)

Pay Range: $22-$28/hr
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
The Account Specialist 1 manages and/or performs the daily fulfillment of service requirements for select accounts or assists a Account Specialist II in the support of a complex or highly active account. This is achieved through effective communication and partnership with internal and outsourced ACS colleagues.

This position reports to the Associate Director, Client Service Unit, but is required to follow the direction of a senior staff member and maintain effective and productive relationships with both internal and external clients.

Duties and Responsibilities
Resolve basic inquiries associated with all aspects of Client service delivery (e.g. output delivery, basic invoice inquiries, etc.) and refers more complex inquiries to senior team members.
Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables.
Perform necessary activities or support a senior team member in the initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests.
Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions.
React to field office requests via Broker Desktop tools that require actions in a timely manner.
Organize or assist senior team members with the preparation of renewals and assist the distribution team with the delivery of relevant outputs.
Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.t3d
Upload, index or attach documents in Document Management System.
Perform pre - renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.).
Help colleagues troubleshoot and resolve basic client issues around ACS services.
Upon policy placement (with assistance from a senior team member), creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post placement outputs.
With assistance from senior team members, address and complete special client projects.
Participate in office and client visits.

Requirements
Entry level position 1-3 years of commercial insurance/office experience a plus; will also consider recent college graduate.
Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities
Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision.
Must have strong Microsoft Office, with emphasis on Excel skills to import/export data, strong Word skills, some v-look up experience a plus.
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Must maintain appropriate insurance brokers license or obtain within 6 months of hire.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244043 when responding to this ad.