Training Administrator/Coordinator III

BC Forward is currently seeking a highly motivated : Training Administrator/Coordinator III in Davenport, IA 52807

Job Title:Training Administrator/Coordinator III
Duration: 4+ Months
Location: Davenport, IA 52807
Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)
Job Type: Contract
Pay Rate Range: $26 - $28.17/Hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Worker Schedule:
Monday-Friday with flex start (7am-8am). Possible OT depending on business needs.

MAJOR PURPOSE:

• Performs a variety of tactical tasks to support training activities such as support of Web-based learning systems, Information Technology (IT), computer software or hardware, and coordinating training programs. Duties can be complex and deal with technical support, critical administrative tasks, coordinating facility logistics/equipment/training aids and maintaining information in various systems and interaction with external business partners.
• Deals with proprietary or confidential information regarding Company and channel partner activities and will provide fundamental training relevant to Learning Management System administration at the channel partner level.

MAJOR DUTIES:

• Provides a variety of tactical tasks to support training activities such as support of a Web based learning system, Information Technology (IT), computer software or hardware, and coordinating training programs.
• Supports training staff in a variety of ways such as providing support materials, documenting, administrating processes, purchasing, or being a resource on specialized training issues.
• May assist in development and delivery of training to channel partners, Company personnel and customers.
• Works collaboratively with training staff and channel partners, Company personnel and customers on issues relating to their support and coordination role within training. Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers, and field personnel.
• Makes decisions and provides recommendations to Learning Services Provider(s).
• Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports.
• Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and executes the appropriate charge-back method for the user. May provide assistance in marketing or filling classes by analyzing upcoming rosters and providing telemarketing support. Generate reports for supervisors and managers to take appropriate actions.
• Support shared mailbox, delegating and responding to emails as the face of the Training Center.

You will also:
* Lead the tactical execution of scheduling and closing classes delivered by the global Construction & Forestry training organization
* Load/manage items as requested by internal training group
* Manage JDU item & offering pricing globally
* Perform audits
* Provide administrative support to dealer personnel and dealer training managers
* Work with enterprise training coordinators to ensure process alignment and overall system management

What Skills You Need:
* Strong attention to detail
* Demonstrated problem solving skills
* Ability to manage and prioritize multiple tasks
* Strong communication skills and engaging and positive attitude
* A team player who helps to build a highly engaged and energized work environment
* Intermediate experience of Excel

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 230958 when responding to this ad.