ServiceNow AI Product Manager

Job Title: AI Product Manager

Location: Remote

Duration: Temp - 12 months

Pay Range: $80/hr. to $100/hr (W2)

Job ID: 373133

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an AI Product Manager to join our dynamic team. The ideal candidate will have strong experience in AI-powered product development across Generative AI, AI workflows, and intelligent automation and a proven ability to define, deliver, and scale reliable AI experiences on enterprise platforms.

Responsibilities:

• Design and ship AI-driven product solutions using Generative AI, AI Actions, AI Workflows, AI/ML, and intelligent automation.
• Define and balance contextual intelligence and conversational AI, determining when workflows should branch into full conversations.
• Specify AI behaviors beyond functional flows, including non-determinism handling, output validation, and safety considerations.
• Work hands-on with the Now Platform AI ecosystem, including Now Assist, AI Skills, tools, MCP Server, and external models.
• Apply AI concepts such as RAG, grounding, tool calling, context windows, hallucination mitigation, and evaluation to product solutions.
• Partner with UX to design, prototype, and iterate on modern AI-driven user experiences.
• Collaborate with engineering, UX, and domain SMEs to navigate ambiguity, refine use cases, and remove blockers.
• Leverage Now Platform fundamentals including Flow Designer, Integration Hub, Orchestration, and platform extensibility.
• Demonstrate hands-on experience with prompt engineering, AI skill creation, and AI workflow design.
• Understand the Customer and Success domain, key personas, and their Jobs to Be Done.
• Deliver high-quality features on time with a clear sense of urgency in a fast-moving AI landscape.
• Adapt to changes across Now Assist, partner LLMs, and related tooling.

Required Skills & Qualifications:

• Proficiency with AI product concepts including RAG, grounding, tool calling, context management, and evaluation.
• Hands-on experience with prompt engineering, AI workflow design, and AI skill creation.
• Strong collaboration, communication, and analytical skills to align UX, engineering, and SMEs.
• 4-7 years of Product or Technical Product Management experience on SaaS or enterprise platforms.
• 2+ years building AI, automation, or intelligent workflow products.

Preferred Skills:

• Experience with the Now Platform, including Now Assist, Flow Designer, Integration Hub, and Orchestration.
• Background in designing conversational AI and contextual intelligence systems with safety controls.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.