Data Analyst III

Data Analyst III

BCforward is currently seeking a highly motivated Data Analyst III for a ONSITE opportunity at San Jose CA.

Position Title: Data Analyst III

Location: San Jose, CA (Onsite)

Anticipated Start Date: 3/31/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract - [FULL TIME (40 Hours a week)]

Pay Range: $65.73/hr-$75.48/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Minimum Qualifications

Master's degree in software engineering, Computer Science, Statistics, or related fields

5+ years of experience in data engineering, business intelligence, data analytics or related fields

Proficiency in programming languages such as Python, R, or SQL

Experience with building data pipelines and Extract, Transform, Load (ETL), preferably jobs using platforms like Apache airflow or AWS glue.

Experience creating interactive dashboards with Tableau, Power BI, and others, with proven

communication and presentation skills to deliver actionable insights

Experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders

Experience working with operations functions preferably in customer service or supply chain

Preferred Qualifications

Background and knowledge of CX, VoC space

Familiarity with customer support software (e.g., Salesforce)

Experience with digital analytics tools like google or adobe analytics.

Familiarity with agile development methodologies and version control systems such as Git

Experience working in the high-volume consumer electronics industry

Experience working with operations functions, preferably in the customer experience or customer support operations space

Must-Have Skills

1. Programming Skills: Python

Proficiency in Python programming language is essential for this role, including experience with popular libraries like Pandas, NumPy, and Matplotlib.

2. Data Engineering Experience: SQL and Data Pipelines

Experience with building data pipelines and Extract, Transform, Load (ETL) processes using SQL and platforms like Apache Airflow or AWS Glue is a must-have skill.

3. Business Acumen: Understanding Customer Experience

Understanding of customer experience principles and metrics, including ability to analyze and interpret customer feedback and behavioral data, is crucial for success in this role.

4. Data Analysis and Visualization: Working with Metrics

Experience working with metrics and creating interactive dashboards using tools like Tableau, Power BI, or others, along with proven communication and presentation skills to deliver actionable insights, is essential for this role.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords: Data Analyst, Python Visualization, Metrics, SQL, ETL and CX/Voc.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 236174 when responding to this ad.

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