Network Engineer

BCforward is currently seeking a highly motivated Network Engineer in Raleigh, NC.

Position Title: Network Engineer

Location: Raleigh, NC

Anticipated Start Date: 6th-January-2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 7+ months contract to permanent

Job Type: [FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]

Pay Range: $36/hr - $36/hr

NOTE: Candidate must be authorized to work in US without any sponsorship.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Responsibilities include, but not limited to:
* Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
* Schedule and coordinate network service installations based on project specifications.
* Report and track daily tasks in Excel spreadsheets.
* Follow ServiceNow tickets to closure.
* Perform data analysis, capture, and review of metrics, and provide management reports as requested
* Managing extraction of data from ServiceNow to create next-day reports of outages.
* Coordinating new upgrades and enhancements.
* Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
* Responsible for the ordering, tracking, and overall coordination require for circuit installations.
* Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
* Using provisioning tools to process customer service orders and activate service.
* Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
* Maintain a keen understanding of all vendors SLA's
* Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
* Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
* Work Service Now Trouble Tickets and drive to closure.

Basic Qualifications:
* Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
* Minimum of 3 years of applicable network experience and support.
* Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
* Strong customer service experience as you will be instrumental in establishing customer relationships.
* Experience with Service NOW
* Proficient with MS Office Suite, especially Excel and Teams
* Strong organizational skills
* Excellent communication skills, both written and verbal.
* Strong project coordination skills and ability to manage multiple activities at the same time.
* Trouble shooting knowledge of router, switch and modem connections and setup.
* Remote connections using VPN, Putty and or SSH.
* Prior T2 network support experience is a plus
* MUST be flexible and willing to work on-call, overnights and weekends as needed

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 234390 when responding to this ad.