Printer Technician

BCforward is currently seeking a highly Printer Technician in Williamsburg, VA

Position Title: Printer Technician

Location: 3918 Rochambeau Dr. Williamsburg, VA 23188

Anticipated Start Date: October 20 -2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 14+months strong possibility for extension

Job Type: [FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]

Pay Range: $20/hr - $23.52/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Detailed Job Description

Respond to common service, product, technical, and customer-relations questions.

-Monitor & resolve service tickets for printing related incidents and problems

-Initiate Device related trouble tickets into the customer supplied ticketing system.

-Install and setup printers and apply customer configurations

-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices

-Troubleshoot and resolve print server and print queue issues

-Perform device and fleet usage analysis

-Perform research related to printing related issues

-Assist with the evaluation, testing, and creation of configuration templates of new devices

-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246200 when responding to this ad.