Usability Researcher 2

BCforward is currently seeking a highly motivated Usability Researcher 2 Professional Job for an opportunity at Remote, PST hours to be worked!

Position Title: Usability Researcher 2

Location: Remote, PST hours to be worked

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: Contract of 04+ Months (40 hours a week) and possibility of extension

Job Type: Contract and Remote

Pay Range: $50 - $53/hr. on w2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Top Skills:

Years of Experience Required: 2-4 industry years of experience in the field- internship or personal project or product research are some examples, it should not just be academic research experience.

Degrees or certifications required: A degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or other data- or research-centric field is required to be eligible for this role.

Minimum 2-4 years' experience with watching customer videos and deriving insights from those customer videos.

Minimum 2-4 years' experience with ability to create a sound study design based on a research question.

Minimum 2-4 years' experience with quantitatively measuring the experience of 1 product against another product and then creating PowerPoint presentations with customer insights.

Job Description:

In this role, you will be part of the team responsible for M365 Mobile user experience research.

• You will execute impactful research to quantify UX progress and uncover deep customer insights needed to influence product decisions.
• You will derive insights from quantitative and qualitative data, synthesizing in partnership with other researchers.
• You will play a role in making M365 products on mobile devices (phone and tablet) easier to use for people around the world

  Responsibilities:

• Planning and executing remote usability studies (unmoderated and moderated), and quantitative UX research focused on Benchmarking.
• Analyzing and synthesizing data into scorecards, video compilations and issue tracking.
• Sensemaking across data sources, prioritizing issues, and tracking impact of research

  Skills and experience (required):

• Strong project management, organization, and planning skills with an attention to detail.
• Skilled at coordination and collaboration, naturally curious and an eager problem solver.
• At least 2 years of UX researcher experience, or 1 year in UX research with 2+ years in related product making roles (design, data science, or project management).
• Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback.
• Experience analyzing quantitative data and tracking metrics.
• Experience with qualitative research methods and insight synthesis.
• A degree in a Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or other data- or research-centric field.

  Skills and experience (desired):

• Experience with online research tools, video editing and/or benchmark research methods. Experience with UserTesting is strongly desirable.
• Experience with productivity tool research on mobile devices (phones and tablets for both iOS and android devices)
• Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228781 when responding to this ad.

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