Call Center Representative

Call Center Representative

BCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Baton Rouge, LA!

Position Title: Call Center Representative

Location: Baton Rouge, LA

Anticipated Start Date: 07/29/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 months with very strong possibility of extension

Job Type: 40hr/ week

Pay Range: $16.14/hr. to $16.50/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Were seeking an energetic, motivated member to join our team in Baton Rouge, LA. This position is a Provider Services Call Center Agent. The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to LA Medicaid. Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries. The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude. Must be an independent worker, with the ability to problem solve and multitask. The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must.

Duties and Responsibilities (List all essential duties and responsibilities in order of importance)

• Handle high volume inbound calls with knowledge to address concerns from the Provider community.
• Meets and retains all quality and production standards by answering and resolving 92% of calls from Medicaid providers within 3-5 minutes to assure contractual requirements.
• Interacts with providers, in a timely and professional manner when assisting the Provider community.
• Records calls accurately in call tracking system.
• Assist co-workers to achieve and maintain departmental objectives and goals

Knowledge, Skills and Abilities (List all knowledge, skills and abilities that are necessary to perform the job satisfactorily)

• Ability to work independently with little to no supervision
• Ability to work as a team player
• Excellent organizational, and verbal and written communication skills
• Basic knowledge of Microsoft Office
• Maintain regular attendance based on agreed-upon schedule
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
• Ability to multitask in a high paced environment and retain information

Required Education:

• High School Diploma or equivalent GED

Required Experience:

• 1-2 years of Customer Service/Call Center experience
• Basic knowledge of Microsoft Office

  Preferred Experience:

• Medicaid experience
• Medical Claims experience

Keywords:

Customer Service, Call Center, Medicaid

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

Interested candidates please send resume in Word format Please reference job code 241138 when responding to this ad.

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