ServiceNow Business Process Consultant

BCForward is currently seeking a highly motivated ServiceNow Business Process Consultant fully remote role.

Position Title: ServiceNow Business Process Consultant

Location: Remote

Anticipated Start Date: 21st - April - 2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract to permanent

Job Type: [FULL TIME (>%3D40 HRS WEEKLY), [CONTRACT], [REMOTE]

NOTE: Candidate must be authorized to work in US without any sponsorship.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Responsibilities:

A Business Process Consultant, is a functional and process expert in the ServiceNow Expert Services Team on customer engagement teams - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow products - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Be the process expert in how to support IT departments by using ServiceNow's products using ServiceNow standard practices focused on configuration vs. customization

Driving specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Lead customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution functionality

Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Drafting persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.

Guides and advocates for the customer's needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects/initiatives

Promoting continuous improvement practices for delivery/engagement materials

Supporting specific sales activities when required

Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

In order to be successful in this role, we need someone who has:

At least 8+ years of consulting experience for complex, global organizations

ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and Certified Implementation Specialist (CIS) - in relevant competency.

Prefer Professional Suite Certifications and relevant micro certifications

ITIL Foundations certification

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in relevant Delivery organization, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

Strong understanding of relevant technology ecosystem (for example with ITSM: major incident communication tools such as Twilio; event monitoring tools such as Splunk, Dynatrace, etc.)

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

Experience in providing Knowledge-Centered Service / Support using technologies

Experience in analyzing and recommending ITSM strategies based on business priorities

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 237627 when responding to this ad.