Client Solutions Manager IV

Client Solutions Manager IV

BCforward is currently seeking a highly motivated Client Solutions Manager IV for a REMOTE opportunity.

Position Title: Client Solutions Manager IV

Location: Remote (PST) preferred

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract - [FULL TIME (40 Hours a week)]

Pay Range: $65.73/hr-$70.48/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

About the Role

The Client Solutions Manager IV (Compliance Support Lead) will drive the strategy, coordination, and execution of a high-impact program delivering proactive, white-glove compliance support to strategic partners. This role is pivotal in ensuring partners understand and meet integrity and privacy requirements, ultimately supporting developer success and positive user experiences.

Key Responsibilities

• Program & Project Management (60% Marketing, 40% Compliance)
• Manage and execute programs to improve compliance understanding for third parties.
• Interface directly with high-profile partners, providing 1:1 support on compliance.
• Identify gaps, guide solution discussions, and lead implementation of best practices.
• Track project progress, coordinate schedules, and maintain clear records of dependencies and deadlines.
• Prepare and present research to assist with client escalations.
• Lead meetings, set agendas, and follow up on action items.
• Communicate updates and recaps to key stakeholders.
• Collaborate with policy, legal, product, engineering, data science, and dev ops teams to optimize compliance delivery.

Sample Day

• Review partner lists and upcoming regulatory requirements.
• Prepare and conduct partner calls, reviewing documentation and compliance notes.
• Participate in team stand-ups to share progress and challenges.
• Address partner questions, collaborate with SMEs, and document solutions for future reference.

Required Skills & Qualifications

Experience:

• 2-6 years in program management, customer service, or operations.
• Experience managing complex, high-visibility partnerships.
• Previous tech industry experience preferred.
• Familiarity with integrity and compliance requirements is a plus.

Education:

• Bachelor's degree in technical, liberal arts, or business-related field.

  Core Skills:

• Strong independent worker and team player.
• Excellent verbal and written communication; able to write concise posts, long-form docs, and presentations.
• Comfortable leading meetings and troubleshooting with strategic partners.
• Proficient with Google Suite, Excel, and project management tools (e.g., Asana).
• Experience with Salesforce and workflow tools is a plus.

Must-Have Competencies:

• Conflict navigation and effective solutioning.
• Book of business tracking and management.
• White-glove customer service experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords: Compliance Support, Program Management, Client Solutions, Integrity and Privacy, Strategic Partnerships, White-glove Service, Regulatory Requirements

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240380 when responding to this ad.

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