Call Center Representative job in Conway at BCforward

BCforward is currently seeking highly motivated Call Center Representative

General Profile:

• Handles heavy inbound call volume with knowledge to address more complex concerns from Provider Community.
• Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to appropriate Team Lead or Manager.
• Navigates through the system with efficiency.
• Meets and retains all quality and production standards set by management and/or customer.

  Knowledge, Skills and Abilities:

• Ability to work independently with little to no supervision
• Ability to multitask in a high paced environment and retain information
• Excellent organizational, and verbal and written communication skills
• Excellent time management skills
• Proficient knowledge of Microsoft Office
• Ability to maintain attendance to support required quality and quantity of work
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

Required Education:

• High School Diploma or equivalent GED

  Required Experience:

• 2 years Call Center experience
• Proficient knowledge of Microsoft Office

Preferred Experience:

• Medicaid
• Medical Claims Processing

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 194944 when responding to this ad.