Field Technical Support

BCforward is currently seeking a highly motivated Printer Support Technician in Burbank, CA.

Position Title: Printer Support Technician

Location: Burbank, CA, 91505

Pay Rate: $29/hr to $31.00/hr on W2

Anticipated Start Date: 12/01/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Job Description:

• As a skilled technical specialist with an electrical or mechanical background.
• The Field Service Engineer plays a critical role in delivering innovative solutions and exceptional service to our customers.
• This position requires expert-level knowledge, independent judgment, and initiative to resolve complex technical issues and contribute to the development of new service techniques and concepts.

Key Responsibilities:

• Ensure high levels of customer satisfaction by understanding and addressing customer needs effectively.
• Respond promptly to customer issues, providing guidance and escalating when necessary per established protocols.
• Deliver hardware support across all our press fleet.
• Provide proactive and reactive services for mission-critical customers.
• Monitor system performance and implement corrective actions as needed.
• Contribute customer insights and industry trends to account support planning.
• Mentor and coach new team members on processes and best practices.
• Support account growth and retention through superior service and relationship management.

Skills & Qualifications:

• Technical skills - experience with electric or mechanical.
• Basic computer and OS knowledge
• Strong communication and presentation skills, both verbal and written.
• Ability to maintain and log all worked time in addition to taking extensive notes.
• Exceptional customer relationship-building skills.
• Ability to perform under high-pressure situations with strong problem-solving, planning, and negotiation skills.
• Leadership and coaching capabilities for field technical support teams.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Printer/ Electrical/ Machanical

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246508 when responding to this ad.

---