Care Coordinator II

BCForward is looking for position of Care Coordinator II (235515)

Position Title: Care Coordination Specialist
Location: Remote- FL

Team would prefer candidate to reside out of Tampa Bay area preferred as they may be asked to meet in person (quarterly) - not mandatory but would like for this new hire to be able to make these. Also, with that, should they lose power, not able to work remote they would need to work at the below location:

Office Location:

8745 Henderson RD, Tampa, FL 33634
Anticipated Start Date: ASAP
Expected Duration: 03+ months of contract
Schedule: Monday - Friday, 9:00 a.m. - 6:00 p.m. EST
Potential to Extend: Yes

Pay Rate: $25.00/ per hour

Job Type: [FULL TIME (>%3D40 HRS WEEKLY, [CONTRACT], [REMOTE]

Position Purpose: Supports care management activities to ensure services are delivered effectively by healthcare providers and partners, achieving continuity of care and member satisfaction. Conducts outreach to members via phone or home visits, providing education and coordinating care with healthcare providers, community organizations, and caregivers.

Responsibilities:

• Conduct member outreach via phone or home visits to discuss care plans, next steps, and ongoing education.
• Coordinate care activities with healthcare providers and community partners.
• Serve as a support point for member and provider inquiries related to care plans.
• Document and maintain member records in compliance with regulatory guidelines.
• Assist with service assessments and screenings for members.
• Identify and make referrals to Care Managers and other relevant entities as needed.
• Provide education on available benefits and resources.
• Ensure compliance with all policies and standards.
• Must be comfortable with high-volume outbound calling (50-75 calls/day).
• Flexibility to work from the office location if remote work is not feasible (e.g., due to power outage or internet issues).
• Requires daily reporting of work completed (via Outlook).
• Remote position, with quarterly in-person meetings.

Qualifications:

• Required: High School Diploma or GED; 1-2 years of relevant experience.
• Experience: 2+ years in healthcare or managed care, Experience with high-volume calling, including outbound and inbound calls.
• Technology Skills: General proficiency with Excel, Outlook, Word, and Teams.
• Preferred: Bilingual (Spanish or Creole), previous work-from-home experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 235515 when responding to this ad.