Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support in NYC, NY.

Position Title: Field Technical Support

Location: NYC, NY

Anticipated Start Date: 9th-December-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract to permanent

Job Type: (>%3D40 HRS WEEKLY), [CONTRACT], [Onsite]

Pay Range: $30/hr - $33/hr

NOTE: Candidate must be authorized to work in the US without any sponsorship.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Minimum Experience Required
Desired: 5 - 10 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.

Technical Support Responsibilities
Provide high level support in a demanding executive support environment.
High level of written and verbal communication skills
Excellent reporting skills
Previous executive support experience required.
Experience working in a team and independent environments.
Provide on-site field support to customers including installation, servicing, and repairing systems and equipment.
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers.
This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLA's - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues.
This communication also needs to be provided to IT and in English (Mandatory).
Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems.
Performs inventory management.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 232035 when responding to this ad.