BusinessOperations - Care Coordinator II - J01000

Job Title: BusinessOperations - Care Coordinator II - J01000

Location: Remote - CST

Duration: Contract - 3 months

Pay Range: $18/hr -$22/hr (W2)

Job ID: 372648

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Care Coordinator II to join our team. The candidate will have experience in care coordination, member outreach, and documentation and a proven ability to support continuity of care and member satisfaction.

Responsibilities:

• Conduct outreach to members via phone or home visits to review care and service plans, next steps, resources, and questions or concerns.
• Coordinate care activities per the care or service plan with healthcare and community providers, partners, members, and caregivers.
• Support member and provider inquiries related to care or service plans and escalate as appropriate.
• Communicate with care managers, practitioners, and interdisciplinary team members to facilitate services and ensure continuity of care.
• Perform service assessments or screenings for members and document care needs, as applicable.
• Document and maintain accurate member records per state and regulatory requirements and distribute to providers as needed.
• Follow standards of practice, policies, and contractual and regulatory guidelines.
• Identify member needs and make referrals to Care Managers, Disease Managers, and community-based organizations.
• Provide education on available benefits and community resources.
• Perform other duties as assigned and comply with all policies and standards.

Required Skills & Qualifications:

• High School diploma or GED.
• 1 to 2 years of related experience in care coordination, case management support, or healthcare customer service.
• Proficiency in member outreach by phone and in person with clear documentation skills.
• Ability to collaborate with providers, community resources, and internal care teams.

Preferred Skills:

• Familiarity with Medicaid, Medicare, or managed care environments.
• Experience with electronic health records or care management platforms.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.