Call Center Representative

Call Center Representative

BCForward is currently seeking highly motivated Remote - CSR in Indianapolis, IN

Job Duties:

• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Additional Responsibilities:
•Performs other duties as assigned.
.Supports the organization's quality program(s).

Qualifications:
High school diploma or GED required.

Experience:
One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

Skills & Knowledge:
•Knowledgeable in disability plan eligibility, coverage and benefits
•Good customer service skills
•Excellent oral and written communication, including presentation skills
•PC literate, including Microsoft Office product
•Strong organizational skills
•Good interpersonal skills
•Ability to work in a team environment
•Ability to meet or exceed Performance Competencies

Interested candidates please send resume in Word format Please reference job code 139380 when responding to this ad.