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Client Relations & Demand Planner in Woodstock, IL at BCforward

Date Posted: 11/13/2018

Job Snapshot

Job Description

The position is responsible for coordinating overall operations of the Client's Supply Chain function as related to specific assigned customers. Serves as Customer & Client resident expert, with regard to product demand/forecasting, product handling and logistics requirements. Develops and supports departmental goals for Client's to ensure meeting on-time delivery and reliably supplied metrics while planning client demand to meet revenue and profit targets.

The Client Relations & Demand Planner provides world class customer service & demand planning, with the highest levels of integrity, focused on: managing customer demand planning to ensure on time delivery & reliably supplied products in partnership with Client's Woodstock’s customers and internal organizations. This position serves as a representative for their client(s) within the Client's Woodstock site.

•Primary supply chain liaison for clients and internal customers. Is expected to become the Subject Matter Expert for the client products, processes and requirements.

•Order to Cash Management: Receive, enter and manage Customer Sales Orders utilizing JD Edwards system. Acknowledge and Communicate promise delivery dates to customers after Master Scheduler has released order within JD Edwards.

•Monitor/maintain accuracy of the site ‘order book’ utilizing JD Edwards

•Assist with coordination of product shipments and documentation

•Provide invoicing documentation to Finance group after product shipment has occurred

•Keeps Customers apprised of activities related to their supply fulfillment such as production output, product releases, and general state of the facility.

•Develops, Maintains and facilitates high profile business reviews with customers and owning all supply chain/operations metrics between the site and the client (production cycle time, material handling & control, on-time delivery, forecast accuracy).

•Coordinates and Co-Leads with their Quality Product Manager counterpart regular cross functional (Supply Chain, Quality, Operations) customer conference call activities to review recent production performance, open issues on supply availability and product quality, status of open orders, review of forecast, and any open life cycle improvement projects.

•Develops and maintains a rolling 18 month site demand plan (units) for client products, provides analysis of trend changes that may impact budgeted volumes throughout the planning horizon.

•Drive the On-Time Delivery performance metrics by ensuring that Batches are Quality Released on time to meeting client shipping schedules.

•Works with Planner/Buyers regarding customer supplied components and the management of customer specific obsolete inventory. Ensures customer reimbursements for excess/obsolete inventories are received.

•Manages the deliveries & releases of customer supplied materials, and provides monthly reconciliation reports to customer for these materials.

•Maintain effectiveness of the Quality System components relevant to this position.

Job Requirements

•Bachelor’s Degree in Business or Operations Management, Sales and Marketing or related field, or equivalent work experience.



•5+ years related experience in client relations/customer service.

•5+ years related experience in Demand Planning

•Experience working with third-party contract manufacturing in the Pharmaceutical industry preferred.

•Demonstrated experience in successfully influencing others outside the incumbent’s department.


Knowledge/Skills Requirements:

•Must be able to demonstrate successful communication skills at all levels of internal and client organizations. Effectively maintaining these partnerships to alignment and action.

•Must have demonstrated ability to work independently and in a Team environment

•Strong knowledge of customer service principles and practices

•Must have working knowledge of ERP systems such as JD Edwards, SAP, etc.

•Fully functional computer skills in Microsoft Word, Excel, and Power Point.

•APICS Certification highly desirable

•Must be able to multitask, be proactive and willing to take initiative and responsibility.

•Demonstrate a bias toward action. Get things done. Be willing to take a position, and assert influence to drive improvement. Foster teamwork to get results.

•Should be familiar with cGMP and safe work practices.

•Demonstrated ability to read, write, and speak clear English.


Physical Requirements:

•Ability to enter manufacturing areas requiring full gowning (e.g., ability to bend, kneel, and stand on feet for long periods of time in a clean room or warehouse area).

•Frequent sitting, standing, walking, reading of written documents and use of computer monitor screen, reaching with hands and arms, talking, writing, listening.

•Occasional bending, grasping, carrying, stooping, kneeling, crouching

•Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 30 pounds.