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Customer service representative in Roseville, CA at BCforward

Date Posted: 11/13/2018

Job Snapshot

Job Description

Customer service representative

BCforward is seeking a highly motivated and experienced Customer service representative in Roseville CA 95747

Title: Customer service representative

Expected contract duration: 5+ months

Location: Roseville CA 95747

Position Overview: Is a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service level agreements. May be the only contact a customer has within client and acts as a customer service ambassador and ensures a positive customer experience.

Key Responsibilities:

Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.

* Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, and customer-relations questions on timesheet status. Begin to proactively assist customers to avoid or reduce problem occurrence.

* Work is often reviewed by Supervisor or Team Lead.

Skills and Qualifications:

* Articulate in excellent written and verbal communication skills.

* Experience in customer facing role either remote or face to face.

* Computer proficiency with applicable software applications (for example Microsoft Office, Adobe Suite).

* Demonstrated problem solving skills.

* Accuracy in data entry.

* Excellent fluency in language to be supported ENGLISH/SPANISH.

* Experience in a phone based remote role, support, e-chat, or similar.

* Familiarity with computer technology.

Desirable:

* Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

* Ability to learn codes for automated and manual file systems.

* Ability to multi-task, use personal judgment and utilize strong decision making skills.

Education:

* High school education or Equivalent. To adequately perform the duties of the job individuals

* must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Contact Name: Kevin Parker

How to Apply: Send your resume to kevin.parker[at]bcforward.com

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 74600 when responding to this ad.


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