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Customer Service in Madison, WI at BCforward

Date Posted: 11/15/2018

Job Snapshot

Job Description

BCforward is currently seeking highly motivated Customer Service Professional for an opportunity in Madison, WI!

Job title: Customer Service Representative

Location: Madison, WI 53784

Hours: 8:00 am to 6:00pm Monday-Friday

Position Description:

Primary responsibilities include servicing customer's by determining requirements, answering inquiries, resolving problems, fulfilling callers request; maintaining database. This includes accurate and timely documentation and follow up as needed.

  • Participates productively as a member of a team.
  • Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
  • Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Complies with contract requirements, business unit rules and related and legal regulations

Qualifications Skills and Qualifications:

  • Prior office or clerical experience.
  • Ability to follow written policies and procedures.
  • Good written and verbal communication skills, including professional telephone skills.
  • Self-motivated, independent worker with strong time management skills.
  • Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
  • High school education or equivalent. Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

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Interested candidates please send resume in Word format Please reference job code 74840 when responding to this ad.