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Customer Solutions Rep in Raleigh, NC at BCforward

Date Posted: 11/2/2018

Job Snapshot

Job Description

BCforward is currently seeking highly motivated Help Desk Professional for an opportunity in Raleigh, NC!


Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's, the US Postal Service, website. Must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. Will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Must allocate his/her own time efficiently and will receive general instructions on all work.

Available Position: Customer Solutions Rep

Location: Raleigh, NC 27697

Available Shift: 2:00 pm to 10:00 pm and 10:00 pm to 6:00am

Education and Experience Requirements:

  • A high school diploma or equivalent, minimally.
  • A two or four year post-high school degree in a technical field is preferred
  • Previous experience supporting customers via live chat is preferred.

    Skills Set:

  • Microsoft Office product knowledge(Microsoft Office 2003 - 2013 Microsoft Outlook 2003- 2013)
  • Troubleshooting skills
  • Live Chat and/or any Customer Relationship Management (CRM) software tools.
  • Ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.
  • Ability to communicate well (orally and in writing) working with the client's consumers/customers.
  • Positive attitude and work ethic.
  • Self-motivated.
  • Ability to work well alone or within a team setting

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 73551 when responding to this ad.