Care Coordinator II

Care Coordinator II

BC Forward is looking for Care Coordinator II in Remote

Position Title: Care Coordinator II

Locations: FL - Remote (Tampa Bay area preferred)

Expected Duration: 6 months (Contract to Hire)

Shift: Monday - Friday, 9:00 a.m. - 6:00 p.m. EST

Pay Rate $25.00/hr. on W2

Position Purpose:
Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Responsibilities:

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the members care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Identifies needs and makes referrals to Care Manager, community-based organizations, and Disease Manager
• Provides education on benefits and resources available
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

• Requires a High School diploma or GED
• Requires 1-2 years of related experience

Typical Day in the Role:

• Complete outbound quarterly follow-up calls to members
• Assigned monthly case load
• Conduct 50-75 calls per day (outbound/inbound)
• Perform research to verify member information and connect with providers
• Make three contact attempts per member over three consecutive days
• Submit daily production reports via Outlook
• Remote work required; must report to office if unable to work from home (power/internet issues)

Candidate Requirements:
Must Haves:

• 2+ years of healthcare or managed care experience
• Comfortable with high-volume outbound/inbound calling
• General technology skills (Excel, Outlook, Word, TEAMS)
• Dedicated, professional home workspace

Nice to Haves:

• Bilingual (Spanish or Creole)
• Previous work-from-home experience

Performance Indicators:

• Ability to multitask (calls + documentation)
• Professional demeanor in remote setting
• Maintains confidentiality and productivity in home office environment

Top 3 Must-Have Skills (in order):

2+ years in healthcare/managed care background

High-volume calling experience

Independent work ethic and understanding of remote environment

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 246569 when responding to this ad.

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