Program Manager Non Tech 2

Job Title: Project and Program Management - Program Manager Non Tech 2

Location: Fully Remote, any US time zone

Duration: 3 months+; M-F, 40 hours per week; potential extension

Pay Range: $60/HR - $65/HR (W2)

Job ID: 371268

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description:

This role begins with reviewing recent Alarm Flood IcMs and recurring alarm trends across supported sites to understand where alarm performance is creating operational risk or inefficiency. The program manager assesses severity, frequency, and impact to prioritize improvement opportunities and determine where engagement with site teams is most needed.

Daily work centers on close collaboration with site Operations, Engineering, and Instrumentation/Controls teams. Rather than implementing changes directly, the role facilitates discussions around alarms currently impacting operators, helps teams evaluate improvement options, and drives alignment on changes to alarm design-such as setpoints, delays, deadbands, suppression logic, or state‑based alarming-to reduce alarm volume and improve alarm quality.

The role actively participates in local and regional alarm management forums, representing the Global Alarm Management Program. In these settings, the program manager ensures proposed changes align with program standards and best practices, clearly articulates expectations, and tracks actions to ensure improvements deliver measurable reductions in nuisance alarms while maintaining safe and reliable operations.

In parallel, the program manager partners with the broader Global Alarm Management team to identify site‑level improvements that may be candidates for broader adoption. This includes evaluating scalability, risk, and applicability across similar systems and regions, and helping translate local successes into repeatable, global solutions.

Throughout the day, the role balances data‑driven prioritization, stakeholder coordination, and program oversight-ensuring alarm management initiatives remain focused on outcomes: alarms that support operators by clearly identifying abnormal conditions requiring action, without contributing to alarm fatigue or operational overload.

What is the ideal background of a candidate for this role?: Candidate will have ample amounts of Alarm Management experience and have contributed to projects/programs that reinforce the use of the Alarm Management Life Cycle.

Top 3 Hard Skills Required + Years of Experience
1. Minimum 2-4 years' experience with applied Alarm Management Lifecycle Experience
The candidate must have hands on experience applying alarm management principles across the full lifecycle - including rationalization, audits, reviews, and ongoing monitoring - within an industrial or critical infrastructure environment.
This is nonnegotiable. General PM or pure engineering experience alone is insufficient.
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2. Minimum 2-4 years' experience with Strong Data Analysis → Action Translation
The candidate must be able to:
* Analyze alarm data
* Identify meaningful patterns and systemic issues
* Translate findings into clear, prioritized actions
* Drive teams to resolution and sustained improvement
The role is about deciding what matters, not just reporting what exists.
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3. Minimum 2-4 years' experience with cross Functional Leadership Without Direct Authority
The candidate must demonstrate:
* Proven ability to lead engineering, operations, and vendor teams without owning technical delivery
* Comfort enforcing standards and closing actions
* Ability to challenge "we need more data" or "this is just how the system works" narratives

Job Responsibilities:
* Coordinate projects, make detailed plans to accomplish goals and direct the integration of technical activities.
* Present and explain proposals, reports and findings to clients.
* Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.
* Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

Skills:
* Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
* Basic ability to work independently and manage one's time.
* Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
* Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
* Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:
* Bachelor's degree in business administration or a related field.
* PMI or PMP certification preferred.
* 2-4 years' experience required.

Explain a typical day in the role.:

Purpose of the Team: The purpose of this team is to provide global governance for alarm management by working with data center, operations, engineering, and instrumentation teams to evaluate alarms and implement alarm management strategies based on ISA 18.2 standards. This role will contribute to alarm reduction initiatives, alarm suppression features, and the creation and maintenance of an alarm database, while supporting ongoing global alarm review efforts.

What is the ideal background of a candidate for this role? Best vs. Average:

The ideal resume would contain demonstrated experience across the entire alarm management lifecycle, including concrete examples of analyzing data, implementing alarm changes, and driving global feedback and improvements, rather than experience limited to a single phase or function.

Disqualifiers:

Candidates who lack data analytics experience or are not proficient with tools such as Power BI and similar analytics tools will not be eligible for the role.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

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