Penalty Review Specialist

Job Title: Penalty Review Specialist

Location: Hybrid -Phoenix, AZ

Duration: 6 months+

Pay Range: $16/hr - 18/hr (W2)

Job ID: 371459

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Penalty Review Specialist to join our team. The ideal candidate will have strong experience in processing Power of Attorney and Penalty Abatement tax forms, customer support, and tax accounting data entry and a proven ability to review, research, and resolve taxpayer inquiries while maintaining accurate records.

Responsibilities:

• Process AZ Forms 285 and 290, reviewing submissions for accuracy and completeness.
• Prepare and process Power of Attorney and Penalty Abatement forms for data entry into the tax accounting system or PRU team inventory master.
• Organize and securely store all documents and actions across paper, email, and fax channels.
• Research and resolve POA and prescreening issues and questions.
• Serve as a point of contact for taxpayer inquiries.
• Assist with proper routing of emails in the delegated mailbox.
• Provide Tier 1 customer care to taxpayers on form completion.
• Escalate intermediate and complex inquiries and cases to senior team members.
• Process incoming and outgoing mail as assigned.
• Perform other duties as assigned.

Required Skills & Qualifications:

• Proficiency with Google Suite and/or Microsoft Office, with strength in Sheets/Excel and Gmail/Outlook.
• Research, analytical, critical thinking, problem solving, and call handling skills.
• Understanding of accounting and mathematical principles; ability to calculate tax, penalty, and interest assessments.
• Knowledge of statutes, laws, and procedures governing filing requirements and assessment of penalty and interest.
• Ability to learn various tax types, policies, procedures, legal references, and rules of evidence.
• Effective verbal and written communication; ability to work independently and in a team with changing priorities.
• Computer proficiency with strong spreadsheet skills and 10-key experience.
• Associate's Degree or equivalent experience.

Preferred Skills:

• Some college coursework in accounting, business, or a closely related field; or two years of professional experience.
• Spanish language proficiency.

Work Arrangement & Hiring Process

• Hybrid role. Approximately 10% onsite for mail processing and 90% remote.
• Remote interviews.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

Name: Dinesh Sharma

Email: